Senior Assigned Support Engineer (EMEA)

GitLab
United Kingdom
Full Time
Remote
Senior
0+
Technology Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

As an Assigned Support Engineer at GitLab, you will be a trusted technical advisor to significant customers, solving complex technical issues related to GitLab environments, CI/CD, and Linux systems. Your role involves troubleshooting, building relationships with customers, collaborating with internal teams, creating support documentation, and participating in hiring—requiring advanced Linux knowledge, support experience, scripting, and strong communication skills.

Responsibilities

Provide expert technical support to GitLab's largest customers by troubleshooting complex issues and ensuring environment stability. Collaborate with internal teams like Product and Engineering to drive bug fixes and influence the product roadmap.

Qualifications

CI/CD Code and logs analysis Communication skills Customer relationship management Kubernetes Linux systems administration Root cause analysis Ruby or Bash scripting Support content creation Troubleshooting

Requires advanced Linux systems administration skills and experience managing complex, customer-facing support cases. Proficiency in CI/CD, scripting languages like Ruby or Bash, and strong troubleshooting abilities are essential.

English

Benefits

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation
  • Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Company

GitLab

GitLab

linkedin
IT Services and IT Consulting
Location
United Kingdom
Website
gitlab.com

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Excellent 4.7
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