Account Management Lead - UK/I

ElevenLabs
United Kingdom
Full Time
Remote
Manager
0+
Customer Service & Support Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

Lead and develop a high-performing Customer Success team across the UK&I region, managing key accounts and fostering customer growth through strategic initiatives, operational excellence, and data-driven decision-making. The role involves direct customer engagement, process scaling, and cross-functional collaboration to optimize customer outcomes and revenue.

Responsibilities

You will lead, coach, and develop a high-performing Customer Success team while managing priority accounts to drive retention and expansion. Additionally, you will set strategic direction, optimize delivery processes, and represent the customer voice in leadership discussions.

Qualifications

Account Management Customer Engagement Customer Retention Customer Success Management Data Analysis Operational Skills Playbook Development SaaS Strategic Planning Team Leadership

The role requires over 10 years of experience in Customer Success or post-sales roles within SaaS, with at least 5 years of direct people leadership experience. Candidates must demonstrate strong technical acumen, analytical skills, and a player-coach mindset to drive team performance and customer outcomes.

English

Benefits

  • Professional development stipend
  • Social travel stipend
  • Annual company offsite
  • Co-working stipend

Company

ElevenLabs

ElevenLabs

linkedin
Research Services
Location
United Kingdom

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Excellent 4.7
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