Head of Customer Success

Bask Health
GB
Full Time
Remote
Senior
0+
Associate Degree
Customer Service Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

Head of Customer Success owns the post-sale customer experience, leading the team, setting strategy, and ensuring customer retention, expansion, and health. The role involves managing customer relationships, building scalable processes, and collaborating with cross-functional teams to improve customer satisfaction and business growth.

Responsibilities

The Head of Customer Success oversees the entire post-sale customer journey, focusing on retention, growth, and customer health, while building scalable systems and leading the team.

Qualifications

Account Management Communication Customer Success Data Analysis Leadership Problem Solving Strategic Planning

Requires 10+ years in customer success or related fields, and 4+ years leading teams. Must be a creative problem solver, highly organized, and excellent communicator.

English

Benefits

  • Remote
  • Flexible schedule
  • Global work opportunity

Company

Bask Health

Bask Health

Location
GB

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Excellent 4.7
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