Customer Service Advisor - Business Energy (Remote, UK)

Octopus Energy Group
United Kingdom
Full Time
Remote
Junior
GBP 0 – 26,300
Customer Service & Support Energy Utilities

Posted 2 months ago

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Excellent 4.7

Job summary

Seeking a Customer Service Advisor for a remote position who excels in real conversations, problem-solving, and providing empathetic support in the energy sector, focusing on customer needs and green energy initiatives.

Responsibilities

You will provide end-to-end service to business customers by resolving billing, meter, and tariff queries without the use of scripts. You will also handle complaints and provide empathetic support to customers, including those in vulnerable situations.

Qualifications

Active Listening Adaptability Communication Skills Conflict Resolution Customer Service Empathy Energy Industry Knowledge Green Energy Knowledge Problem-solving

The ideal candidate is passionate about customer service, thrives in a fast-paced environment, and is comfortable learning new things quickly. You must be a team player who can handle challenging conversations with empathy and a focus on finding effective solutions.

English

Benefits

  • EV salary sacrifice
  • Cycle-to-work scheme
  • Share options
  • Fully stocked kitchens
  • Weekly family dinner catch-ups

Company

Octopus Energy Group

Octopus Energy Group

linkedin
Utilities
Location
United Kingdom

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Excellent 4.7
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