Retail: Customer Service Account Specialist I

JPMorgan Chase & Co.
Houston, Texas, United States
Full Time
On Site
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 2 weeks ago

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Excellent 4.7

Job summary

The role involves handling inbound customer calls, providing exceptional service, building relationships, and offering solutions within a fast-paced finance environment. Requires strong communication, multitasking, empathy, and problem-solving skills, with entry-level experience.

Responsibilities

The specialist manages a high volume of inbound calls to provide comprehensive support for various financial products. They are responsible for building strong customer relationships, interpreting client needs, and offering innovative solutions while adhering to regulatory procedures.

Qualifications

Adaptability Communication Computer Literacy Customer Service Decision Making Empathy Financial Products Support Multitasking Problem Solving Resilience

Candidates must have at least 1 year of experience in phone or face-to-face customer support and possess strong multitasking and computer literacy skills. A high school diploma or GED is required, along with the ability to work in a fast-paced, results-driven environment.

English

Benefits

  • Health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching

Company

JPMorgan Chase & Co.

JPMorgan Chase & Co.

linkedin
Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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