Customer Support Specialist, EMEA

Rogo
United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 3 months ago

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Excellent 4.7

Job summary

Rogo is seeking a Customer Support Specialist for the EMEA region to handle client inquiries via chat and email, diagnose issues, suggest workarounds, and collaborate with cross-functional teams to improve support operations. The role requires experience in customer support within a SaaS or tech environment, excellent communication skills, and an interest in finance and AI.

Responsibilities

Handle day-to-day customer queries via chat and email to ensure timely resolution and adherence to SLAs. Collaborate with Product, Engineering, and Sales teams to diagnose root causes and optimize support processes.

Qualifications

Automation Communication Customer Support Data Analysis Problem Solving

Requires 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment. Candidates must possess strong communication skills and an interest in the financial and AI markets.

English

Company

Rogo

Rogo

linkedin
Software Development
Location
United Kingdom
Website
rogo.ai

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Excellent 4.7
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