Dealer Order Management Representative

Trane Italia
Greensboro, North Carolina, United States
Full Time
Hybrid
Junior
USD 31,600 – 56,350
Associate Degree
Customer Service & Support Manufacturing Industrial Engineering

Posted 1 month ago

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Excellent 4.7

Job summary

The Dealer Order Management Representative is responsible for supporting customer order activities, resolving inquiries, and ensuring customer satisfaction through effective order processing and collaboration with multiple teams in a manufacturing environment.

Responsibilities

The representative acts as the primary contact for customers and internal partners to manage HVAC order inquiries, pricing, and system solutions. They are responsible for overseeing the end-to-end order process from placement to invoicing while collaborating with multiple teams to ensure customer satisfaction.

Qualifications

Collaboration Communication Customer Service Order Management Problem Solving

Candidates must have an associate degree or higher and at least 2 years of experience in customer service or sales, preferably in an industrial environment. Strong verbal and written communication skills, a relentless customer focus, and problem-solving abilities are essential.

English

Benefits

  • Health insurance
  • Holistic wellness programs
  • Fertility coverage
  • Adoption/surrogacy assistance
  • Paid time off
  • Paid holidays
  • Sick leave
  • Parental leave
  • 401k match
  • Educational and training opportunities
  • Tuition assistance
  • Student debt support

Company

Trane Italia

Trane Italia

linkedin
Industrial Machinery Manufacturing
Location
Greensboro, North Carolina, United States
Website
trane.com

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Excellent 4.7
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