Senior Agentic Customer Success Manager

Salesforce
London, England, United Kingdom
Full Time
Remote
Senior
0+
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

Lead enterprise client success by advising on AI adoption, governance, and organizational change, ensuring measurable business outcomes and scalable AI usage.

Responsibilities

The Senior Agentic Customer Success Manager will act as a strategic advisor to enterprise executives, leading Agentforce adoption and AI governance. They will own the value story for strategic accounts, driving consumption and shaping AI use cases to deliver measurable business results.

Qualifications

AI and LLM understanding AI governance Business Case Development Cross-functional Leadership Customer Success Data Analysis Enterprise Software SaaS Organizational Change Management Stakeholder Management Supply Chain / Manufacturing

Candidates must have 8+ years of experience, including 5+ years in Customer Success, Professional Services, or Management Consulting with a focus on SaaS. Proficiency in leading digital transformation programs and the ability to translate AI capabilities into clear business outcomes are essential.

English

Benefits

  • Work-life balance resources
  • AI-powered productivity tools
  • Inclusive recruitment process
  • Disability Confident employer scheme

Company

Salesforce

Salesforce

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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