Customer Service Advisor

Barclays
Glasgow, Scotland, United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 26,700
Customer Service & Support Financial Services Insurance

Posted 3 days ago

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Excellent 4.7

Job summary

Assist customers via multiple communication channels, resolve issues, and promote digital self-service options in a fast-paced call centre environment.

Responsibilities

Provide resolutions for customer queries and issues across multiple digital channels while personalizing each interaction. Collaborate with internal stakeholders to ensure client needs are met and transactions are executed accurately.

Qualifications

Communication Customer Service Empathy Listening Microsoft Office Resilience Tech Savvy

Requires previous customer service experience in a call centre, retail, or hospitality environment. Candidates must possess strong communication skills, empathy, and the ability to use various technical systems.

English

Benefits

  • 12% Pension
  • Private medical insurance
  • 24/7 virtual GP access
  • Performance-related bonus
  • Generous holiday allowance
  • Family-friendly policies
  • Career development opportunities

Company

Barclays

Barclays

linkedin
Banking
Location
Glasgow, Scotland, United Kingdom

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Excellent 4.7
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