Founding Customer Success Manager

Dust
London, England, United Kingdom
Full Time
Hybrid
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves owning a portfolio of enterprise customers, building relationships with senior stakeholders, and guiding organizations through AI adoption and change management. The ideal candidate will have extensive experience in customer success, strategic account growth, and familiarity with AI or emerging technologies, with a focus on executive engagement and operational effectiveness.

Responsibilities

You will own the full customer journey for strategic enterprise accounts, driving adoption, value realization, and expansion of AI solutions. Additionally, you will build the foundational Customer Success motion from the London office, establishing playbooks and executive engagement strategies.

Qualifications

Account Management AI Concepts Business Value Realization Change Management Client Relations Cross-functional Collaboration Customer Engagement Customer Success Management Strategic Planning

The role requires 8+ years of experience in Customer Success, account management, or consulting with a focus on strategic enterprise accounts. Candidates must demonstrate strong executive presence, the ability to navigate complex organizational change, and a builder's mindset to establish processes in an ambiguous environment.

English

Company

Dust

Dust

linkedin
Software Development
Location
London, England, United Kingdom
Website
dust.tt

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Excellent 4.7
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