Director of Front Office

HEI Hotels & Resorts
Houston, Texas, United States
Full Time
On Site
Manager
0+
Hospitality Hospitality Tourism Leisure

Posted 2 months ago

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Excellent 4.7

Job summary

Oversees the Front Office/Guest Services Department in a hotel, managing staff, ensuring guest satisfaction, handling VIP reservations, and maintaining quality standards. Requires at least three years of front office management experience, strong leadership, communication skills, and attention to guest service excellence.

Responsibilities

The Director of Front Office oversees all front-of-house operations, ensuring high-quality guest service, profitability, and adherence to brand standards. They are responsible for leading, training, and managing the performance of the front office team while resolving guest issues to ensure satisfaction.

Qualifications

communication skills customer service financial acumen guest satisfaction interpersonal skills problem resolution quality assurance staff scheduling team leadership training and development

Candidates must have a minimum of three years of front office management experience and at least two years of department head level experience. Strong interpersonal, mathematical, and communication skills are required to manage team dynamics and complex operational tasks.

English

Benefits

  • Complimentary meal
  • Free parking
  • Career development opportunities
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Vacation program
  • Sick leave
  • Holiday program
  • Pet insurance
  • Life insurance
  • Short-term disability plan
  • Long-term disability plan
  • 401(k) savings plan
  • Hotel room discount program

Company

HEI Hotels & Resorts

HEI Hotels & Resorts

linkedin
Hospitality
Location
Houston, Texas, United States

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Excellent 4.7
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