Customer Support Specialist

Aura
San Antonio, Texas, United States
Full Time
Remote
Junior
USD 0 – 39,520
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

A customer support specialist aids customers by answering inquiries, troubleshooting issues, and identifying upsell opportunities in a remote setting within the greater San Antonio area. The role requires excellent communication, multitasking, and technical skills, with a focus on providing high-quality service and support for digital safety products.

Responsibilities

The Customer Support Specialist will serve as a front-line ambassador by educating customers on products and providing empathetic, prompt support for inquiries. Responsibilities include managing high-volume inbound calls, processing enrollments, troubleshooting issues, and identifying opportunities for retention and upselling.

Qualifications

Communication Customer Service Empathy Troubleshooting Upselling

Candidates should have at least 2 years of experience in a customer service or call center environment and possess excellent typing and communication skills. Proficiency with Microsoft Windows and Google Suite is required, along with the ability to maintain a professional demeanor during high-stress interactions.

English

Benefits

  • Health and wellness benefits
  • Retirement savings plans
  • Parental leave
  • Competitive pay

Company

Aura

Aura

linkedin
Software Development
Location
San Antonio, Texas, United States
Website
aura.com

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.