Product Specialist

Koinly
United Kingdom
Full Time
Remote
Junior
0+
Technology Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves starting in Customer Support for Koinly, a crypto tax software, then progressing into a Product Specialist position. Responsibilities include handling user issues, investigating transaction discrepancies, shaping new features based on user feedback, and collaborating with engineers to ensure data accuracy. The ideal candidate is crypto-native, analytical, meticulous, and a self-starter, with strong communication skills and comfort with blockchain explorers and automation tools.

Responsibilities

You will act as a bridge between users and developers by investigating complex crypto transaction issues and gathering feedback to improve product accuracy. Additionally, you will perform QA on new features and use automation to streamline support and development workflows.

Qualifications

API Blockchain Crypto Data analysis Problem solving Scripting

The role requires deep crypto and blockchain knowledge, including experience with DeFi, NFTs, and block explorers. You must be an analytical problem solver with strong communication skills and the ability to work independently in a remote environment.

English

Benefits

  • 32 holidays per year
  • Co-working space budget
  • Flexible hours
  • Fully remote

Company

Koinly

Koinly

linkedin
Accounting
Location
United Kingdom
Website
koinly.io

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Excellent 4.7
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