Strategic Customer Success Manager

MongoDB
New York, New York, United States
Full Time
Hybrid
Senior
USD 115,000 – 226,000
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

As a Strategic Customer Success Manager, you will act as a trusted advisor for strategic accounts, aligning MongoDB's capabilities with clients' IT transformation goals. Responsibilities include customer advisory, account management, internal collaboration, and customer advocacy, focusing on high-value enterprise clients and executive engagement.

Responsibilities

The Strategic Customer Success Manager acts as a trusted advisor to G2000 accounts, driving long-term value, retention, and consumption of MongoDB products. They orchestrate cross-functional resources to align technical roadmaps with business objectives and influence product development based on customer insights.

Qualifications

Account Management Architectural Strategies Business Review Analysis Cross-functional Collaboration Customer Advocacy Customer Success Management Executive Communication Forecasting & Data Analysis Stakeholder Management Technical Consultation

Candidates must have 9 to 12+ years of experience in technical customer-facing roles and at least 6 years of experience managing strategic accounts. A bachelor's degree in Computer Science, STEM, or equivalent technical experience is required.

English

Benefits

  • Equity
  • Employee stock purchase program
  • Flexible paid time off
  • Parental leave
  • Fertility assistance
  • Adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Transgender-inclusive health insurance
  • Health benefits

Company

MongoDB

MongoDB

linkedin
Software Development
Location
New York, New York, United States

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Excellent 4.7
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