Founding Customer Success Manager (French speaker)

Beam
United Kingdom
Full Time
Hybrid
Manager
GBP 45,000 – 60,000
Customer Service & Support Public Safety Emergency Services

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves managing a portfolio of customer accounts, ensuring effective adoption of Beam's AI products, building relationships with clients across public and private sectors, and driving growth through upselling and contract negotiations. Strong communication, relationship management, and negotiation skills are essential, with a focus on social care organizations, and fluency in English and French.

Responsibilities

You will manage and grow a portfolio of accounts by driving product adoption and demonstrating impact to social workers and frontline teams. Additionally, you will play a key role in identifying expansion opportunities, leading contract negotiations, and shaping the product roadmap based on customer feedback.

Qualifications

Account Management Communication Customer Success Data Analysis Growth Strategy Negotiation Problem Solving Relationship Building

The role requires expert-level fluency in both English and French and demonstrable experience in partner or account management within a startup or public sector environment. Candidates must be comfortable with regular international travel and possess strong negotiation and relationship-building skills.

English French

Benefits

  • Share options
  • Therapy access
  • Coaching
  • Financial well-being coach
  • 25 days holiday
  • Sabbatical
  • Nursery scheme
  • Healthcare cover
  • Enhanced parental leave
  • Wellbeing budget
  • Gym membership
  • Pension scheme
  • Meditation app subscription
  • Cycle scheme
  • Tech scheme

Company

Beam

Beam

linkedin
Technology, Information and Internet
Location
United Kingdom
Website
beam.mw

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Excellent 4.7
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