Customer Success Engineer, London

Fifth Dimension
City of Westminster, England, United Kingdom
Full Time
Hybrid
Junior
GBP 50,000 – 70,000
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves helping customers adopt and integrate our AI software, focusing on onboarding, support, and continuous product engagement. Requires technical understanding, customer communication skills, and experience with automation, APIs, and support programs.

Responsibilities

You will build and manage adoption programs to help customers integrate the product into their daily workflows. Additionally, you will troubleshoot technical issues, improve support processes, and create educational content to ensure consistent customer success.

Qualifications

APIs Automation Customer Success Customer Support Product Adoption Teaching Troubleshooting Webinars

The ideal candidate has one to three years of experience in a technical customer-facing role such as implementation or support. You should be comfortable with automation, APIs, and possess strong communication skills to teach and guide customers effectively.

English

Benefits

  • Equity
  • Hybrid work
  • Enhanced pension contributions
  • Private healthcare
  • Generous paid time off
  • Company shutdown in December
  • Enhanced parental leave

Company

Fifth Dimension

Fifth Dimension

linkedin
Technology, Information and Internet
Location
City of Westminster, England, United Kingdom

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Excellent 4.7
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