Customer Success Engineer

incident.io
London, England, United Kingdom
Full Time
Hybrid
Mid
GBP 100,000 – 130,000
Technology Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

The Customer Success Engineer in EMEA will be a technical partner to complex clients, focusing on onboarding, migration, and platform scalability. The role involves guiding migrations, advising on incident management strategies, and influencing platform design, all while working closely with Customer Success, Product, and Engineering teams.

Responsibilities

You will act as a strategic technical partner for complex customers, owning onboarding, expansion design, and architectural guidance. You will bridge the gap between Customer Success, Product, and Engineering to ensure reliable platform scalability and effective incident management programs.

Qualifications

Architecting Solutions Client Communication Cloud Infrastructure Customer Success Incident Management SaaS

You must have experience architecting complex SaaS implementations or leading enterprise migrations in client-facing environments. You should be able to explain complex technical concepts simply and design scalable, maintainable solutions for engineering leaders.

English

Benefits

  • Private medical insurance
  • Competitive annual leave
  • First Friday of every month off
  • Enhanced pension
  • Meaningful equity
  • Unlimited AI spend
  • Generous parental leave
  • Setup budget
  • Personal development budget

Company

incident.io

incident.io

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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