Customer Service Representative

FIS
United Kingdom
Full Time
On Site
Junior
GBP 0 – 3,120
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

The role involves providing excellent customer service to banking clients, managing accounts, processing payments, and resolving issues, requiring effective communication, IT skills, and customer-focused attitude.

Responsibilities

Respond to customer queries and manage credit card accounts, including balance transfers, direct debits, credit limit changes, and card payments. Investigate recurring issues and collaborate with internal teams to provide customers with an efficient, streamlined service.

Qualifications

communication credit cards customer service IT skills listening skills problem solving teamwork

Candidates should have customer service experience, an understanding of credit cards, and strong communication, listening, IT, and telephone skills. They should be able to work effectively in a team, manage pressure and stress, and maintain a customer-focused, results-oriented approach.

English

Benefits

  • Unsociable Hours Allowance
  • Life Insurance
  • Fully Paid Training
  • Healthcare Plan
  • Pension Contributions
  • Annual Leave
  • Option to Buy Additional Leave
  • Enhanced Sick Pay
  • Cycle to Work Scheme
  • Maternity and Adoption Pay
  • Paternity Leave
  • Shared Parental Leave
  • Bereavement Leave
  • Dependent Leave
  • Free Onsite Parking
  • Subsidized Canteen

Company

FIS

FIS

linkedin
IT Services and IT Consulting
Location
United Kingdom

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Excellent 4.7
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