Service Manager | Plymouth

Vospers
Plymouth, England, United Kingdom
Full Time
On Site
Manager
0+
Management & Leadership Home Personal Services

Posted 1 month ago

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Excellent 4.7

Job summary

The Service Manager at Vospers in Plymouth is responsible for maximizing service department profitability by leading a professional team, ensuring excellent customer service, managing budgets, monitoring reports, motivating staff, and handling customer complaints to maintain high standards of quality and customer satisfaction.

Responsibilities

The Service Manager is responsible for maximizing department profitability through effective team leadership and operational management. They must ensure high standards of customer service, monitor KPIs, and oversee the efficient use of company assets and resources.

Qualifications

Communication Skills Conflict Resolution Customer Service Diagnostics and Technical Support Financial Management Performance Management Problem Solving Team Leadership

The role requires strong leadership skills to motivate staff and manage department performance against budget objectives. Candidates should be proficient in using dealer management systems and capable of resolving customer complaints while maintaining high quality standards.

English

Benefits

  • 30 days annual leave
  • Paid day off for birthday
  • Motoring discounts
  • Paid sickness scheme
  • Employee assistance programmes
  • Cycle to Work scheme
  • Professional development training
  • Staff and customer referral scheme

Company

Vospers

Vospers

linkedin
Motor Vehicle Manufacturing
Location
Plymouth, England, United Kingdom

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Excellent 4.7
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