Senior Manager, Professional Services Team

Gong.io
New York, New York, United States
Full Time
Hybrid
Manager
USD 140,000 – 210,000
Management & Leadership Business Management and Consulting

Posted 2 days ago

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Excellent 4.7

Job summary

The Senior Manager of Professional Services is responsible for leading a team to ensure successful implementation of SaaS solutions, managing projects within scope, budget, and timeline, and fostering high customer satisfaction. The role involves cross-functional collaboration, operational excellence, and stakeholder management, based in the greater New York City area.

Responsibilities

The Senior Manager will lead a team of Engagement Managers, Consultants, and Technical Architects to drive successful implementation outcomes for North American customers. They are responsible for operational planning, project health monitoring, and fostering cross-functional alignment to ensure high-quality delivery.

Qualifications

SaaS implementation automating workflows client management cross-functional collaboration delivery process improvement operational planning project management risk management stakeholder engagement team leadership

Candidates must have 8+ years of experience in Professional Services or consulting, including 5+ years managing software implementation projects. Additionally, 3+ years of experience as a people leader is required to develop high-performing teams.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Wellbeing fund
  • Mental health benefits
  • 401(k) program
  • Education and learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days
  • Work from home stipend

Company

Gong.io

Gong.io

linkedin
Software Development
Location
New York, New York, United States
Website
gong.io

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Excellent 4.7
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