Customer Service Incident Coordinator (Dutch Speaking)

TransUnion
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 day ago

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Excellent 4.7

Job summary

This remote role involves supporting Dutch-speaking customers impacted by identity theft, fraud, and data breaches. Responsibilities include conducting customer interviews, analyzing incident cases, providing empathetic support, managing case information, communicating with stakeholders, and escalating complex cases. The role requires fluency in Dutch and English, strong communication skills, and experience in customer service in a fast-paced environment.

Responsibilities

Interview customers affected by fraud, identity theft, or data breaches; assess incidents, document evidence, and guide customers through resolution and identity restoration. Coordinate with clients, internal specialists, creditors, government agencies, and other third parties, escalating cases when specialist support is needed.

Qualifications

attention to detail case management communication skills CRM platforms customer service empathy interpersonal skills Microsoft Office organization

Fluency in Dutch and English, previous customer service experience, strong communication and interpersonal skills, and the ability to assess customer needs and manage multiple cases accurately are required. Candidates should be proficient with Microsoft Office and able to maintain customer records in case management or customer relationship management systems.

Dutch English

Benefits

  • Annual Leave
  • Bank Holidays
  • Paid Wellness Days
  • Birthday Day Off
  • Contributory Pension Scheme
  • Employee Stock Purchase Plan
  • Private Health Care
  • Wellbeing Programs

Company

TransUnion

TransUnion

linkedin
IT Services and IT Consulting
Location
United Kingdom

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Excellent 4.7
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