Customer Service Advisor - Midnights Team Fixed

Capital on Tap
United Kingdom
Full Time
Remote
Junior
GBP 0 – 28,500
Customer Service & Support Financial Services Insurance

Posted 8 hours ago

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Excellent 4.7

Job summary

Provide support to customers via phone, email, and live chat, resolving issues and enhancing customer experience in a fast-paced environment. Maintain product knowledge, communicate clearly, and suggest improvements.

Responsibilities

Provide professional support to customers via phone, email, and live chat while taking ownership of cases from start to finish. Proactively identify ways to improve the customer experience and ensure accurate guidance on products and policies.

Qualifications

Communication Skills Customer Service Empathy Problem Solving Time Management

Requires strong customer service experience, ideally within a call centre or financial services environment. Candidates must possess excellent verbal and written communication skills and the ability to manage high volumes of requests with accuracy.

English

Benefits

  • Private Healthcare
  • Dental Services
  • Optician Services
  • Worldwide Travel Insurance
  • Anniversary Rewards
  • Paid Sabbatical
  • Salary Sacrifice Pension Scheme
  • Octopus EV Salary Sacrifice Scheme
  • 28 Days Holiday
  • Annual Learning And Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle To Work Scheme
  • Season Ticket Loan
  • Free Therapy Sessions
  • Dog Friendly Offices
  • Free Drinks And Snacks

Company

Capital on Tap

Capital on Tap

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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