Strategic Customer Success Manager - MarTech / AdTech, US

Branch Metrics
Texas, United States
Full Time
Remote
Senior
USD 143,500 – 190,000
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves managing global strategic accounts, acting as a trusted advisor, orchestrating cross-functional teams, and driving adoption of AI-powered solutions to ensure customer retention, growth, and value realization. It requires experience in Customer Success, Account Management, the AdTech/MarTech industry, with a focus on complex enterprise relationships and executive engagement.

Responsibilities

Manage the full customer lifecycle for a portfolio of global strategic accounts, acting as a trusted advisor to C-level stakeholders. Orchestrate cross-functional teams to drive product adoption, ensure retention, and identify expansion opportunities through AI-powered programs.

Qualifications

Account Management AI Business Analysis Client Management Customer Success SaaS Stakeholder Engagement

Requires 6+ years of experience in Customer Success or Strategic Account Management, with at least 2 years in the AdTech/MarTech space. Must have a proven track record of managing global flagship accounts with $1M+ ARR and experience scaling AI solutions.

English

Benefits

  • Health and Wellness Programs
  • Paid Time Off
  • Retirement Planning Options
  • Equity

Company

Branch Metrics

Branch Metrics

linkedin
Software Development
Location
Texas, United States
Website
branch.io

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Excellent 4.7
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