Customer Care Specialist

Halma plc
Houston, Texas, United States
Full Time
On Site
Junior
0+
High School
Customer Service & Support Healthcare Life Sciences

Posted 2 months ago

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Excellent 4.7

Job summary

The Customer Care Specialist acts as the liaison between the company and its customers, managing order processes, coordinating returns and repairs, and supporting customer satisfaction initiatives to ensure smooth product fulfillment and enhance customer experience.

Responsibilities

The Customer Care Specialist manages the end-to-end order fulfillment process, including order processing, returns, and repairs while acting as a primary advocate for customer satisfaction. They also collaborate with internal teams like logistics and finance to ensure on-time delivery and identify opportunities for process improvement and cross-selling.

Qualifications

Communication Skills Customer Satisfaction Measurement Customer Service ERP Systems Logistics Coordination Microsoft Office Order Processing Problem Solving Product Knowledge Relationship Building

Candidates should have at least 3 years of experience in a customer support role and proficiency with ERP systems and Microsoft Office. Strong organizational skills, the ability to lift 25 pounds, and excellent communication skills are required for this fast-paced environment.

English

Company

Halma plc

Halma plc

linkedin
Appliances, Electrical, and Electronics Manufacturing
Location
Houston, Texas, United States
Website
halma.com

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Excellent 4.7
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