Technology Support Analyst (FTC)

Bertelsmann
Greater London, England, United Kingdom
Full Time, Temporary
On Site
Junior
GBP 0 – 39,000
Technology Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Support function providing customer and internal stakeholder assistance through various IT support activities in a collaborative environment.

Responsibilities

The analyst will provide 1st and 2nd line technical support, including deskside assistance, walk-up support, and audio-visual setup. They are also responsible for hardware asset management, incident logging, and ensuring timely resolution of user requests.

Qualifications

Active Directory Customer Service Hardware Troubleshooting iOS IT Support ITIL Framework Mac OS ServiceNow VMware Windows

Candidates must have experience with Mac OS, iOS, and Microsoft operating systems, along with strong customer service skills. Proficiency in ITIL frameworks and hardware configuration is essential for this onsite role.

English

Benefits

Bonus scheme

Company

Bertelsmann

Bertelsmann

linkedin
Financial Services
Location
Greater London, England, United Kingdom

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Excellent 4.7
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