Service Desk Analyst I

Nordic Healthcare Group (NHG)
London, England, United Kingdom
Full Time
On Site
Junior
0+
Technology Information Technology Telecommunications

Posted 4 weeks ago

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Excellent 4.7

Job summary

Provide level 1 IT support to end users through troubleshooting hardware and software issues, documenting incidents, and escalating unresolved problems. Assist with IT infrastructure evaluations and upgrades, ensuring effective technical support and customer service. Requirements include basic IT support experience, knowledge of Windows, Office, network and VPN, and strong problem-solving skills.

Responsibilities

Provide first-level technical support to end users by diagnosing and resolving hardware, software, connectivity, and workflow issues through calls, chats, email, and remote tools. Document incidents and resolutions, escalate unresolved or high-priority issues, and maintain knowledge of service desk procedures and policies.

Qualifications

Communication Skills Customer Service Microsoft Office Mobile Device Management Network Connectivity Remote Support Technical Diagnostic Techniques Troubleshooting VPN Connectivity Windows 10

Requires at least one year of IT service desk or IT support experience, general knowledge of computer systems and software, and strong customer service, communication, organization, and problem-solving skills. ITIL training or experience and industry certifications such as CompTIA A+, Microsoft, or HDI are preferred; English proficiency is required, and Spanish is a plus.

English

Company

Nordic Healthcare Group (NHG)

Nordic Healthcare Group (NHG)

linkedin
Business Consulting and Services
Location
London, England, United Kingdom
Website
nhg.fi

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Excellent 4.7
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