Data Center Field Installations Technician (L2)

NTT Ltd.
Texas, United States
Full Time
Hybrid
Mid
USD 60,320 – 112,320
Bachelor Degree
Technology Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

The Data Center Service Delivery Field Support Engineer (L2) provides second-line onsite technical support and field engineering services for data center infrastructure, ensuring incident resolution and infrastructure configuration according to client needs. The role demands proactive problem identification, incident management, and effective communication with stakeholders.

Responsibilities

The technician is responsible for providing second-line onsite technical support and field engineering services to resolve client incidents. They ensure infrastructure is correctly configured, installed, and operational while maintaining adherence to Service Level Agreements.

Qualifications

client support hardware troubleshooting IT troubleshooting networking software troubleshooting technical support

Candidates must hold a bachelor's degree in Information Technology or a related field and possess professional-level certifications in data center technologies like Cisco or NetApp. The role requires moderate experience in building and supporting data center networking infrastructure.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • AD&D insurance
  • Short term disability coverage
  • Long term disability coverage
  • Paid time off
  • Employee assistance program
  • 401k program with company match

Company

NTT Ltd.

NTT Ltd.

linkedin
IT Services and IT Consulting
Location
Texas, United States
Website
global.ntt

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Excellent 4.7
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