Support Analyst (Cloud K8)

OneTrust
London, England, United Kingdom
Full Time
Hybrid
Mid
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Support Analyst role involves owning complex technical support cases, troubleshooting issues related to integrations, authentication, APIs, messaging, and platform-level functionality, and collaborating with product and engineering teams.

Responsibilities

Own complex escalated support cases from investigation through resolution or an effective handoff to Engineering, troubleshooting platform capabilities, authentication, APIs, integrations, and workflows. Communicate progress and resolutions to customers, collaborate with Product and Engineering, improve support processes and documentation, and mentor other analysts.

Qualifications

APIs Customer communication Email delivery Identity providers Kubernetes OAuth REST APIs SaaS support SAML Troubleshooting

Candidates should have at least two years of experience in technical customer support or a similar role, with a record of resolving complex customer-facing technical issues. They should have strong analytical troubleshooting and communication skills, experience with integrations and relevant technologies such as SSO, SAML, SMTP, APIs, or Kubernetes, and familiarity with tools such as Jira and Salesforce.

English

Benefits

  • Healthcare Coverage
  • Flexible Paid Time Off
  • Equity Restricted Stock Units
  • Annual Performance Bonus Opportunities
  • Retirement Account Support
  • Paid Parental Leave
  • Career Development Opportunities
  • Company-Paid Privacy Certification Exam Fees

Company

OneTrust

OneTrust

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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