Complaints Investigator

London Borough of Brent
United Kingdom
Full Time
Hybrid
Mid
GBP 44,685 – 48,003
Government & Public Sector Government Public Administration

Posted 10 months ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The role of Complaints Investigator at Brent involves undertaking corporate and statutory complaint investigations, working in the Complaints and Casework team, and providing training and advice to colleagues to improve complaints management and service quality. The candidate should have knowledge of complaints processes, legislation, investigation experience, and excellent communication skills.

Responsibilities

The Complaints Investigator will ensure a high-quality complaints service by undertaking corporate and statutory complaint investigations. They will also mentor colleagues and assist in using complaints to drive service improvements.

Qualifications

analytical skills communication complaint handling customer service drafting responses investigation legislation knowledge mentoring training

Candidates should have comprehensive knowledge of the corporate complaints process and experience in complex investigations. Excellent communication and analytical skills are essential, along with the ability to manage competing priorities.

English

Benefits

  • Annual Leave
  • Pension
  • Hybrid Working
  • Family-Friendly Policies
  • Health Support
  • Financial Support
  • Travel Perks
  • Learning Opportunities
  • Discounts

Company

London Borough of Brent

London Borough of Brent

linkedin
Government Administration
Location
United Kingdom

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.