Senior Product Customer Success Manager

NICE
United Kingdom
Full Time
Remote
Senior
0+
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

The Senior Product Customer Success Manager manages client accounts, ensures client success, and supports team development. Responsibilities include technical integrations, client relationship management, and identifying growth opportunities, requiring skills in customer success, project delivery, and data analysis.

Responsibilities

The Senior Product Customer Success Manager is responsible for managing client accounts to ensure growth, high KPIs, and successful contract renewals. They also provide leadership by coaching junior team members and acting as a primary point of escalation for complex client issues.

Qualifications

Account management API integrations Business analysis Business case creation Communication Customer success Data analysis Stakeholder management Technical project delivery

Candidates must have an undergraduate degree and proven experience in client relationship management, technical project delivery, and API integrations. Strong commercial awareness, data analysis skills, and the ability to build strategic business cases are essential for this role.

English

Company

NICE

NICE

linkedin
Software Development
Location
United Kingdom
Website
nice.com

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Excellent 4.7
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