Collections Consultant

Nationwide
United Kingdom
Full Time
Hybrid
Trainee
0+
Customer Service & Support Financial Services Insurance

Posted 2 weeks ago

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Excellent 4.7

Job summary

Assist customers facing financial difficulties through empathetic and respectful phone conversations, guiding them to suitable solutions and building rapport, in a fast-paced environment with flexible working options.

Responsibilities

You will provide empathetic support to customers facing financial difficulties by conducting telephone-based conversations to establish suitable repayment options. The role requires building rapport, maintaining sensitivity, and ensuring all member data is handled securely.

Qualifications

Active Listening Communication Empathy Questioning skills Resilience

Candidates must be resident and eligible to work in the UK and live within a commutable distance of a designated office hub. You must possess a dedicated, distraction-free workspace with a stable, high-speed internet connection.

English

Benefits

  • 25 days holiday
  • Private medical insurance
  • Pension
  • Annual performance related bonus
  • Training and development
  • Salary sacrifice scheme
  • Life assurance
  • Wellhub
  • Paid volunteering

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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