Product Success Specialist, Virtual Agents

ServiceTitan
California, United States
Full Time
Remote
Junior
USD 71,800 – 115,300
Bachelor Degree
Software Information Technology Telecommunications

Posted 4 days ago

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Excellent 4.7

Job summary

This role involves managing the full post-sale journey for Virtual Agents, including onboarding, activation, customer success, troubleshooting, and collaboration with product teams to optimize the customer experience.

Responsibilities

The Product Success Specialist will manage the end-to-end onboarding, activation, and optimization of Virtual Agent customers to ensure measurable ROI. They will also serve as a key cross-functional partner, providing customer feedback to the product team while driving product adoption and retention.

Qualifications

Account Management Communication Skills CRM Customer Retention Customer Success Data Analysis Onboarding Product Demonstration Technical Support Troubleshooting

Candidates should have 2–4 years of experience in customer success, account management, or implementation within a SaaS environment. A data-driven mindset, technical proficiency, and strong communication skills are essential for this role.

English

Benefits

  • Flexible time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • FSA
  • HSA
  • 401k match
  • Telehealth
  • Parental leave
  • Fertility services
  • Surrogacy reimbursement
  • Adoption reimbursement
  • Maternity support
  • Breast milk shipping
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
  • Equity
  • Annual bonus

Company

ServiceTitan

ServiceTitan

linkedin
Software Development
Location
California, United States

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Excellent 4.7
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