CSR III - CALL CENTER

Hawthorn Bank
Kansas, United States
Full Time
Remote
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 2 days ago

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Excellent 4.7

Job summary

This role involves providing customer service via the bank's call center, handling inquiries, resolving issues, and promoting bank products and services. Responsibilities include responding to customer calls, researching problems, transferring calls, and making sales while adhering to banking policies. The candidate must exercise judgment, communicate effectively, and have prior experience in customer service or banking.

Responsibilities

The position involves providing customer support in a call center, including handling account inquiries, processing transactions, and resolving customer issues. Additionally, the role requires promoting bank products and services through cross-selling and professional communication.

Qualifications

Banking Call Center Operations Communication Customer Service Problem Resolution Product Knowledge Sales

Candidates must have a high school diploma or GED and at least two years of experience in a customer service or teller role. Proficiency in office equipment and basic computer skills is required, along with the ability to work rotating shifts.

English

Company

Hawthorn Bank

Hawthorn Bank

linkedin
Banking
Location
Kansas, United States

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Excellent 4.7
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