Strategic Customer Success Manager

Connecteam
Texas, United States
Full Time
Remote
Senior
USD 100,000 – 140,000
Customer Service & Support Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

The Strategic Customer Success Manager oversees high-value enterprise customers, driving retention, expansion, and advocacy through strategic planning, stakeholder engagement, and data-driven decision-making in a remote SaaS environment.

Responsibilities

The Strategic Customer Success Manager oversees high-value enterprise accounts by developing strategic success plans and driving long-term retention and growth. They act as a trusted advisor to executive stakeholders, leveraging data-driven insights to maximize value realization and promote product adoption.

Qualifications

Account Management Change management Consulting Cross-functional collaboration Customer Success Data analysis Digital transformation Enterprise SaaS Relationship building Stakeholder engagement

Candidates must have at least 3 years of B2B SaaS experience in customer success or account management, specifically with enterprise accounts valued at $100K+. Proficiency in digital transformation, change management, and executive-level communication is essential for this role.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)

Company

Connecteam

Connecteam

linkedin
Software Development
Location
Texas, United States

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Excellent 4.7
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