Customer Service Representative III

U.S. Bank
Kansas, United States
Full Time
Remote
Junior
USD 41,600 – 46,800
High School
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

Customer Service Representative III at U.S. Bank supports fleet clients by responding to inquiries, resolving billing disputes, and providing account information. The role requires strong communication, problem-solving skills, and experience in customer service, working in a 24/7 environment to ensure high-quality support for clients and drivers.

Responsibilities

Respond to customer calls and inquiries, research account and billing issues, and provide solutions that meet customer needs. Maintain accounts, handle payment and card-related requests, resolve problems on first contact when possible, and escalate or refer unresolved issues.

Qualifications

communication skills customer service interpersonal skills Microsoft Office problem resolution problem-solving telephone skills

A high school diploma or equivalent and typically four to five years of relevant experience are required. Candidates should have knowledge of banking products and services, strong telephone, interpersonal, problem-solving, and negotiation skills, proficiency with computer navigation and Microsoft Office, and effective time management.

English

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Term Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Pregnancy Disability Leave
  • Parental Leave
  • 401(k)
  • Employer-Funded Retirement Plan
  • Paid Vacation
  • Paid Holidays
  • Adoption Assistance
  • Sick and Safe Leave
  • Incentive and Recognition Programs
  • Equity Stock Purchase
  • Pension

Company

U.S. Bank

U.S. Bank

linkedin
Banking
Location
Kansas, United States
Website
usbank.com

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Excellent 4.7
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