Manager, Customer Success Enterprise

ServiceTitan
California, United States
Full Time
Remote
Manager
USD 125,700 – 201,700
Management & Leadership Human Resources Recruiting

Posted 2 days ago

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Excellent 4.7

Job summary

The role involves leading and inspiring a team of Customer Success Managers within a SaaS environment, focusing on retention, expansion, and customer satisfaction. Key responsibilities include coaching, strategic planning, cross-functional collaboration, risk management, and fostering a culture of growth and excellence.

Responsibilities

Lead and coach a team of Enterprise Customer Success Managers to drive retention, expansion, and measurable ROI for strategic customers. Foster a culture of excellence while collaborating cross-functionally to ensure a seamless customer journey and product adoption.

Qualifications

Account Management Business Acumen Coaching Communication Skills Customer Satisfaction Customer Success Emotional Intelligence Leadership Retention Strategies SaaS

Requires at least 3 years of leadership experience in Customer Success or Account Management within a SaaS environment. Candidates must demonstrate success in managing complex enterprise accounts and possess strong coaching and strategic leadership skills.

English

Benefits

  • Flexible time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • FSA
  • HSA
  • 401k match
  • Telehealth
  • Parental leave
  • Fertility services
  • Surrogacy reimbursement
  • Adoption reimbursement
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
  • Equity

Company

ServiceTitan

ServiceTitan

linkedin
Software Development
Location
California, United States

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Excellent 4.7
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