Customer Advocacy Associate II

Affirm
United States
Full Time
Remote
Junior
USD 53,000 – 80,000
Customer Service & Support Financial Services Insurance

Posted 1 week ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Customer Advocacy Associate II at Affirm handles complex customer complaints with empathy and expertise, investigates issues, collaborates across teams to resolve problems, and drives process improvements to enhance customer experience and trust.

Responsibilities

The role involves investigating and resolving complex customer complaints while serving as the voice of the company to ensure fair outcomes. You will also collaborate with cross-functional teams to identify root causes and drive continuous improvements in products and processes.

Qualifications

Communication Complaint Handling Cross-functional Collaboration Customer Service Empathy Financial Services Knowledge Problem Solving Process Improvement Regulatory Compliance

Candidates must have at least one year of experience in operations, customer support, or related fields. Strong communication, writing skills, and a proactive mindset for problem-solving are essential for this position.

English

Benefits

  • Health care coverage
  • Dental coverage
  • Vision coverage
  • Flexible spending wallets
  • Technology stipend
  • Food stipend
  • Lifestyle stipend
  • Family forming expenses
  • Paid time off
  • Employee stock purchase plan

Company

Affirm

Affirm

linkedin
Financial Services
Location
United States
Website
affirm.com

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.