Senior Manager, Commercial Account Management

Drata
United States
Full Time
Remote
Manager
USD 212,500 – 325,833
Management & Leadership Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Senior Manager, Commercial Account Management at Drata leads and develops a team responsible for managing mid-market customer accounts with multiple stakeholders and growth potential. The role involves driving retention, renewals, expansion, customer health, and operational excellence, with a focus on coaching, strategic planning, risk mitigation, and cross-functional collaboration in a regulated environment.

Responsibilities

Lead and develop a high-performing team of commercial account managers to drive retention, renewals, and expansion. Establish operational standards and cross-functional partnerships to ensure customer health and value realization.

Qualifications

Account Management Compliance Customer Health Customer Success Expansion GRC Renewals Retention Risk Management Stakeholder Management

Requires 8+ years of experience in account management or customer success within B2B SaaS, including 3+ years of people management. Candidates must have experience in GRC or regulated technology environments and strong analytical and leadership skills.

English

Benefits

  • Stock equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Wellness benefits
  • 401(k) plan
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • Fertility and family-building benefits
  • Professional development stipend
  • Flexible vacation policy
  • Paid holidays

Company

Drata

Drata

linkedin
Software Development
Location
United States
Website
drata.com

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Excellent 4.7
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