Customer Experience Specialist 1

Allegion
Kansas, United States
Full Time
Hybrid
Junior
0+
High School
Customer Service & Support Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

The Customer Experience Specialist I manages customer interactions by providing support, troubleshooting, and using CRM systems to ensure customer satisfaction in a remote environment, mainly in a fast-paced setting.

Responsibilities

The Customer Experience Specialist manages customer service interactions via phone, email, and online portals to resolve business requests efficiently. They act as a liaison between customers and cross-functional teams while maintaining accurate documentation in CRM and ERP systems.

Qualifications

Communication CRM Customer Service Microsoft Office Time Management

Candidates must have at least 6 months of customer service experience in a fast-paced environment and possess a high school diploma or GED. Proficiency in Microsoft Office applications and strong written and verbal communication skills are required.

English

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401k plan
  • Health savings accounts
  • Flexible spending accounts
  • Disability insurance
  • Life insurance
  • Tuition reimbursement
  • Wellness program
  • Employee discounts

Company

Allegion

Allegion

linkedin
Appliances, Electrical, and Electronics Manufacturing
Location
Kansas, United States

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Excellent 4.7
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