Customer Service Representative II

American National Insurance
League City, Texas, United States
Full Time
On Site
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

Assist policyholders with insurance inquiries, process payments, and update policies through professional communication and customer service skills. Respond to calls, resolve issues, and support underwriting updates in a fast-paced environment.

Responsibilities

The Customer Service Representative II will manage incoming calls to resolve policyholder inquiries, update account details, and process payments while ensuring first-call resolution. They are responsible for maintaining accurate policy records, interpreting coverage information, and collaborating with underwriting to address risk changes.

Qualifications

Attention to Detail Bilingual (English/Spanish) Communication Skills Customer Service Insurance Knowledge Multitasking Phone Support Problem Solving

Candidates must possess a high school diploma and one to two years of professional experience, including proficiency with computer software like MS Office and CRM systems. Strong communication, multitasking, and problem-solving skills are essential for success in this fast-paced, in-person environment.

English Spanish

Benefits

  • Medical plan options
  • Dental coverage
  • Vision coverage
  • Basic life insurance
  • Health savings accounts
  • 401(k) plan
  • Paid time off
  • Holidays

Company

American National Insurance

American National Insurance

linkedin
Insurance
Location
League City, Texas, United States

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Excellent 4.7
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