Mortgage Servicing: Member Services Specialist

FocusOne
Houston, Texas, United States
Full Time
On Site
Junior
USD 45,000 – 50,000
Bachelor Degree
Finance & Accounting Financial Services Insurance

Posted 3 days ago

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Excellent 4.7

Job summary

The Member Servicing Specialist manages mortgage inquiries from members, assisting with payments, escrow, taxes, and loan issues while ensuring compliance and excellent customer service.

Responsibilities

The Member Services Specialist will serve as the primary point of contact for mortgage servicing inquiries, providing professional support regarding payments, escrow, and taxes. They are responsible for documenting loan updates, resolving member issues, and collaborating with credit union partners to ensure compliance and service excellence.

Qualifications

attention to detail collaboration communication compliance customer service mortgage servicing multi-tasking problem resolution

Candidates must have 2 to 5 years of experience in mortgage servicing or customer service. Proficiency in communication and the ability to work independently are essential, with prior experience in FICS or MSP systems considered a plus.

English

Company

FocusOne

FocusOne

linkedin
Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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