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Senior Technical Support Engineer
NICE
United Kingdom
Full Time
Remote
Senior
0+
Bachelor Degree
Customer Service & Support
Information Technology Telecommunications
Posted 3 weeks ago
Job summary
Provide advanced technical support for software issues impacting contact centre operations, including log analysis, troubleshooting, and customer communication. Mentor colleagues, improve support processes, and work with R&D to resolve software bugs. Requires deep knowledge of networking, SaaS, and customer service.
Responsibilities
Provide advanced technical support to customers by analyzing logs and network traces to resolve complex software issues. Mentor colleagues, improve internal procedures, and ensure adherence to Service Level Agreements.
Qualifications
Communication
Customer Service
Knowledge Base Management
Log Analysis
Networking
Problem Solving
Root Cause Analysis
SaaS
Technical Support
Troubleshooting
Requires 5+ years of experience in a technical customer service role with advanced knowledge of SaaS, networking, and database technologies. A bachelor's degree in a relevant field or equivalent work experience is mandatory.
English
Company
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Senior Technical Support Engineer
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NICE
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