Assistance Team Lead - Nights

International Medical Group
Reigate and Banstead, England, United Kingdom
Full Time
Remote
Manager
GBP 31,500 – 35,000
Management & Leadership Healthcare Life Sciences

Posted 6 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

Night Shift Team Leader overseeing service delivery, team management, and case support in a 24/7 assistance environment, requiring leadership, operational oversight, and customer-focused skills in a remote setting.

Responsibilities

The Team Lead will oversee service delivery and manage a team of Case Managers to ensure high standards of professionalism and empathy. They are responsible for handling escalations, monitoring team productivity, and driving continuous operational improvement.

Qualifications

Case Management Customer Service Empathy Escalation Handling Leadership Operational Oversight Performance Monitoring Process Improvement Regulatory Compliance Team Coaching

Candidates should have at least 3 years of experience in a Team Leader or senior Case Manager role with strong leadership capabilities. Knowledge of insurance, healthcare, or claims practices and familiarity with FCA/FOS regulations are considered highly desirable.

English

Benefits

  • Bupa dental cover
  • Health shield cash plan
  • Comprehensive travel insurance
  • Royal London pension scheme
  • Death in service benefit
  • Paid volunteer days
  • Birthday day off
  • Christmas eve off
  • 22 days holiday
  • 8 bank holidays

Company

International Medical Group

International Medical Group

linkedin
Insurance
Location
Reigate and Banstead, England, United Kingdom

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.