2027 End User Support Apprentice – Level 3 Information Communications Technician Apprenticeship

Thales
Glasgow, Scotland, United Kingdom
Full Time
Hybrid
Trainee
GBP 0 – 24,000
High School
Technology Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

The role involves providing IT support to UK business users, troubleshooting issues, managing incidents, and supporting various IT infrastructure tasks. The apprentice will learn core IT principles, service management, and security while gaining hands-on experience and completing a Level 3 ICT apprenticeship.

Responsibilities

The apprentice will provide IT support to UK business users by logging, troubleshooting, and diagnosing incidents. Responsibilities also include managing hardware stock, performing laptop and desktop builds, and executing software and mobile phone deployments.

Qualifications

Customer Service Incident Management IT Security Fundamentals IT Support Laptop/Desktop Build Mobile Phone Deployment ServiceNow Software Deployment Troubleshooting

Applicants must hold 5 Standards or National 5s at grade C or above, including English and Maths. Candidates must be residents in Scotland and possess the permanent right to work in the UK to satisfy government security clearance requirements.

English

Benefits

  • Competitive salary
  • Performance-related pay uplifts
  • Holiday entitlement
  • Contributory company pension
  • Health care cash plan
  • Hybrid/flexible working options
  • Employee assistance programme
  • Learning and development support
  • Employee discounts
  • Wellbeing initiatives
  • Life cover
  • Volunteering hours
  • Private medical insurance
  • Cycle to work scheme
  • Annual bonus

Company

Thales

Thales

linkedin
Defense and Space Manufacturing
Location
Glasgow, Scotland, United Kingdom

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Excellent 4.7
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