Product Operations Specialist | Juno

Ramp
New York, New York, United States
Full Time
Hybrid
Mid
USD 100,000 – 180,000
Software Information Technology Telecommunications

Posted 2 days ago

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Excellent 4.7

Job summary

Build and run operational systems to support product shipping, customer support, and scaling efforts. Turn product decisions into actionable plans, maintain project visibility, coordinate testing and launch, and analyze customer feedback to improve product and support processes. Require 3+ years in product ops, program management, or customer-facing roles, with strong process orientation and familiarity with AI use.

Responsibilities

You will manage the product shipping process, including launch readiness, documentation, and cross-functional coordination. Additionally, you will serve as the primary point of contact for customer product issues, analyzing feedback to drive operational improvements.

Qualifications

AI Automation Cross-functional Coordination Customer Feedback Analysis Customer Support Data Analysis Operational Improvement Process Management Product Launch Root Cause Diagnosis Technical Support

Candidates must have 3+ years of experience in product operations, program management, or a similar customer-facing analytical role. You should be highly process-oriented, proficient in using AI for automation, and capable of driving clarity across engineering and product teams.

English

Benefits

  • Flexible PTO
  • Home-office equipment ordering
  • Health and wellness stipend
  • Intra-office travel budget
  • Weekly coffee stipend
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA
  • Parental leave
  • Pet insurance
  • In-office meals and snacks
  • Relocation expense coverage

Company

Ramp

Ramp

linkedin
Financial Services
Location
New York, New York, United States
Website
ramp.com

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Excellent 4.7
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