Customer Experience Manager

Sainsbury's
Causeway Coast and Glens District, Northern Ireland, United Kingdom
Full Time
On Site
Manager
GBP 0 – 32,700
Retail Retail Wholesale Trade

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves managing the overall customer experience across the store, overseeing operations, leading people, and ensuring high customer satisfaction. Key responsibilities include managing the front-end checkout, petrol station (if applicable), performance, and discipline, as well as running the store when necessary.

Responsibilities

The Customer Experience Manager is responsible for overseeing daily store operations, including front-end checkout and back-of-house management. They lead, coach, and manage the performance of the team to ensure high standards of customer service and operational efficiency.

Qualifications

Communication Customer Service Employee Relations KPI Management Leadership Operational Management People Management Performance Management Problem Solving Time Management

Candidates must have previous line management experience in a fast-paced operational environment such as retail, food service, or hospitality. A proven track record of delivering against KPIs and managing complex employee relations issues is essential.

English

Benefits

  • Discount card
  • Annual bonus scheme
  • Free food and hot drinks
  • Generous holiday entitlement
  • Maternity leave
  • Paternity leave
  • Pension
  • Share scheme
  • Wellbeing support
  • Cycle to work scheme
  • Gym membership discounts

Company

Sainsbury's

Sainsbury's

linkedin
Retail
Location
Causeway Coast and Glens District, Northern Ireland, United Kingdom

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Excellent 4.7
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