Universal Banker

HSBC Global Services Limited
Workington, England, United Kingdom
Full Time
On Site
Junior
GBP 0 – 27,200
Customer Service & Support Financial Services Insurance

Posted 6 days ago

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Excellent 4.7

Job summary

As a Customer Service Consultant, you will be the first point of contact for HSBC branch customers, providing an outstanding customer experience through effective communication, education on digital banking and fraud awareness, and supporting vulnerable customers and those with complex banking needs. The role requires excellent communication skills, empathy, ownership of customer enquiries, resilience, and the ability to deliver personalized service. Full training is provided, with a full-time schedule of 35 hours per week, working Monday to Saturday. Benefits include a salary of £27,200, holiday entitlement, healthcare, pension, and other perks.

Responsibilities

You will act as the first point of contact for customers, providing personalized service and supporting them with complex banking needs. Additionally, you will educate customers on digital platforms and actively promote fraud awareness within the branch.

Qualifications

Banking Needs Support Communication Skills Customer Education Customer Service Digital Platforms Empathy Fraud Awareness Vulnerability Support

Candidates must possess excellent communication skills, empathy, and the ability to handle customer enquiries effectively. You must be a UK resident over 18 with the right to work in the UK, as no visa sponsorship is available.

English

Benefits

  • Annual discretionary performance bonus
  • Over six weeks holiday
  • Perks at work employee discounts
  • Employer pension contribution
  • BUPA healthcare
  • Life assurance
  • Flexible benefits platform
  • Sharesave schemes

Company

HSBC Global Services Limited

HSBC Global Services Limited

linkedin
Financial Services
Location
Workington, England, United Kingdom
Website
hsbc.com

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Excellent 4.7
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