Senior Customer Success Manager - EMEA

LaunchDarkly
London, England, United Kingdom
Full Time
Remote
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 4 days ago

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Excellent 4.7

Job summary

The Senior Customer Success Manager in EMEA manages customer onboarding, mitigates risks, provides technical guidance, identifies upsell opportunities, builds trusted relationships, and handles renewals in a fast-paced tech environment, with a focus on software development and DevOps.

Responsibilities

Guide new and expanding customers through onboarding, implementation, adoption, and ongoing value realization, providing technical direction and acting as a trusted advisor. Identify and mitigate customer risks, build champion and executive relationships, and own renewal forecasting and execution while identifying expansion opportunities.

Qualifications

Account Management Customer Relationship Customer Success MEDDIC Negotiation Onboarding Problem Solving Project Management Sales Technical Guidance

Requires 5+ years in a customer-facing role, ideally in account management, customer or partner success, or onboarding and implementation, with a record of exceeding targets and owning renewals against a retention quota. Candidates should bring strong sales, discovery, project management, communication, and technical skills; experience with developer-facing products and DevOps is preferred, as is training in MEDDIC, Command of the Message, or another sales methodology.

English

Company

LaunchDarkly

LaunchDarkly

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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