Auto Complaints Team Leader

Lendable
United Kingdom
Full Time
Hybrid
Manager
0+
Customer Service & Support Financial Services Insurance

Posted 3 months ago

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Excellent 4.7

Job summary

The role of Complaints Team Leader at Lendable involves managing and developing a team of Complaints Officers to resolve complex customer complaints promptly and fairly, ensuring high standards in compliance with FCA regulations. The candidate should have experience in financial services or fintech, especially with AI and data analytics, and be capable of fostering a culture of continuous improvement and innovation.

Responsibilities

Lead and develop a team of Complaints Officers to resolve complex customer issues while ensuring compliance with FCA regulations. Drive operational efficiency by leveraging AI models and data analytics to monitor trends and implement process improvements.

Qualifications

AI models change management coaching and development communication skills customer complaints handling data analytics process improvement regulatory knowledge (FCA, DISP) stakeholder management team management

Requires proven experience leading teams in fast-paced, regulated financial services or fintech environments. Must possess strong knowledge of DISP standards and a track record of using data to drive performance improvements.

English

Benefits

  • Flexible Working
  • Health Coverage
  • Private Health Cover
  • Retirement Savings Plans
  • Employee Referral Programme
  • Office Meals & Snacks
  • Cycle-to-work Scheme
  • Electric Vehicle Salary Sacrifice Scheme

Company

Lendable

Lendable

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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