Technical Support Specialist UK

Lightspeed Systems
United Kingdom
Full Time
Remote
Junior
0+
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 5 hours ago

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Excellent 4.7

Job summary

A Technical Support Specialist provides front-line technical assistance for software, networking, and configuration issues, communicating effectively with non-technical users and collaborating with product teams.

Responsibilities

Provide front-line technical support for the company's product suite via phone, email, and chat. Collaborate with product and engineering teams to diagnose issues, guide configurations, and resolve complex technical challenges.

Qualifications

Communication Skills Customer Service Knowledge Base Management Networking Product Configuration Software Support Technical Support Troubleshooting

Requires a bachelor's degree in IT or Computer Science and at least 6 months of technical or customer support experience. Candidates must possess strong troubleshooting skills and the ability to explain technical concepts to non-technical users.

English

Benefits

  • Health and wellbeing support
  • Professional development
  • Collaborative work environment

Company

Lightspeed Systems

Lightspeed Systems

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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